Helpdesk
How to report a problem?
If you have an account in the PLGrid Portal, please send your report via Helpdesk. Otherwise, you can send your report to operator@plgrid.pl. In most cases, your report will be addressed within 24 hours.
Sending a report through the Helpdesk Interface
Choose the option that is most appropriate for your issue.
Fill in the required fields and provide as many details as possible, including - if applicable - the ID of your computational grant.
On the left side, you will find a shortened FAQ where you can find answers to basic questions and issues.
At the top bar, you will find a list of all your open and resolved reports.
Filling your report, please provide all information that may facilitate and expedite problem resolution:
- How the problem manifests.
- The ID of your computational grant.
- Which application it concerns and on which cluster.
- Job IDs of tasks that resulted/results in errors.
- The command used to run the task.
- Launch script, input and output data, error messages.
- If the problem pertains to other situations, screenshots may also be helpful.
Last update: December 17, 2025